Kiehl’s was established in 1851, as the New York based purveyor of fine quality skin and hair preparations, and has been long committed to offering its customers the finest products and services available.
On July 10, 2014, the company opened a store in the Nolita neighborhood of Mahanntan that not only offers its New York based customers a new location to experience their favorite products but it also unveiled a new piece by artist Marilyn Minter, inspired by and created for the new store. Marilyn created the new works for Kiehl’s to benefit Planned Parenthood of New York City.
The new store is 735 square feet of retail space that features a photo booth, video installation, personal consultation table, vintage furniture, photographs and mementos and the signatrue Kiehl’s Harley Davidson Sportster.
Kiehl’s Nolita continues the company’s commitment to superior customer service through its traditional practices:
• Kiehl’s commitment to environmental responsibility and Recycle and Be Rewarded! Kiehl’s
Nolita utilizes natural, sustainable materials and energy-efficient light fixtures – and
encourages patrons to recycle Kiehl’s packaging with specially designed recycling bins,
promoted through Kiehl’s Recycle and Be Rewarded! program. The program offers customers the
opportunity to return empty Kiehl’s jars, bottles and tubes to the store for recycling, in
exchange for complimentary products.
• Kiehl’s commitment to education through attentive service is accentuated through a dedicated
personal consultation area. The enhanced space provides an opportunity for customer
representatives and patrons to converse privately about products best suited for the customer’s
individual needs. A separate men’s “Refuel Bar” is a destination for specialized education
tailored to the specific concerns of male patrons. All customers receive the kind of attentive
service for which Kiehl’s is known around the world today.
• Simple, no-frills packaging allows Kiehl’s to formulate its products with high quantities of
the most efficacious, natural ingredients available.
• Kiehl’s Since 1851 Rewards, the company’s point-based loyalty program that honors and rewards
customers with benefits including special invitations, offers, and early access to new products
and formulations.
• Generous sampling through Kiehl’s “try before you buy” program offers the complete Kiehl’s line
of skin and hair care for men, women, children and babies with a generous offering of its
traditional product samples. To assure its customers always find exactly what they need,
Kiehl’s offers a 100% money back guarantee on all purchases, and guarantees that customers will
see revitalized skin in 28 days or their money back.
• Custom gifting services allows customers to create personalized gifts year-round. A Kiehl’s
Customer Representative will help the customer assemble a personalized, custom gift box,
choosing items based on recipient, theme, ingredient or price, from any and all products in the
store.
The store is located at 223 Mulberry Street, between Prince and Spring